Privacy Policy

 

 

Lingua Franca Hub Pty Ltd values and respects the privacy of the people we deal with. Lingua Franca Hub Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

 

 

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information and how we maintain the quality and security of your personal information.

 

 

What is personal information?

 

 

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion thatpersonally identifies you either directly (e.g. your name) or indirectly.

 

 

What personal information do we collect?

 

 

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

 

 

The personal information we collect about you may include:

 

 

 

• name

• mailing or street address

• date of birth

• email address

• phone number

• payment details

 

 

 

 

 

 

Under certain circumstances, Lingua Franca Hub Pty Ltd may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, professional body membership, sexual preferences, criminal record, or health information.

 

 

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

 

 

You do not have to provide us with your personal information. However, if you choose to deal with us in this way or not provide uswith your personal information, we may not be able to provide you with our services or otherwise interact with you.

 

 

How do we collect your personal information?

 

 

We collect your personal information directly from you when you:

• interact with us over the phone

• interact with us in person

• interact with us online

• participate in surveys or questionnaires

• attend a Lingua Franca Hub Pty Ltd event

• subscribe to our mailing list

• apply for a position with us as an employee, contractor or volunteer

 

 

 

 

 

Collecting personal information from third parties

 

 

We may also collect your personal information from third parties or through publicly available sources and third parties.

 

 

How do we use your personal information?

 

 

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• provide you with information or services that you request from us

• deliver to you a more personalised experience and service offering

• improve the quality of the services we offer

• internal administrative purposes

• marketing and research purposes

 

 

 

 

Disclosure of personal information to third parties

 

 

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our third-party service providers (for example, our IT providers)

• our marketing providers

• our professional services advisors

 

 

 

Transfer of personal information overseas

 

 

Some third-party service providers we disclose personal information to may be based in or have servers outside of Australia, including in [insert overseas countries where third parties are located/have servers].

 

 

Where we disclose your personal information to third parties overseas, we will take reasonable steps to maintain data security and appropriate privacy practices. We will only disclose to overseas third parties if:

 

 

• You have given us your consent to disclose personal information to that third party or

• We reasonably believe that:

• the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs and

• the law or binding scheme can be enforced or

• the disclosure is required or authorised by an Australian law or court/tribunal order.

 

 

 

How do we protect your personal information?

 

 

Lingua Franca Hub Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• [having a robust physical security of our premises and databases/records

• taking measures to restrict access to only personnel who need that personal information to provide services to you effectively

• having technological measures in place (for example, anti-virus software, firewalls)

 

 

 

Online activity

 

 

 

 

 

The Lingua Franca Hub Pty Ltd website uses cookies. If you allow, a cookie is a small file of letters and numbers the website puts on your device. These cookies recognise when your device has visited our website(s) before so we can distinguish you from other users of the website. This improves your experience and the Lingua Franca Hub Pty Ltd website(s).

 

 

We do not use cookies to identify you; we just do so to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

 

 

Website analytics

 

 

 

Our website uses analytics services to help us better understand visitor traffic so that we can improve our services. Although thisdata is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

 

 

Direct marketing

 

 

 

We may send you direct marketing communications and information about our services, opportunities, or events that may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

 

 

You may opt out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set outin the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].

 

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising and website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).

 

 

Retention of personal information

 

 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

 

 

How to access and correct your personal information

 

 

Lingua Franca Hub Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.

 

 

 

If you wish to make a request to access and correct the personal information we hold about you, you should make a request by contacting us, and we will usually respond within two business days. 

 

 

 

 

Links to third-party sites

 

 

Lingua Franca Hub Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website, and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices, and we encourage you to read their privacy policies.

 

 

Inquiries and complaints

 

For complaints about how Lingua Franca Hub Pty Ltd handles, processes or manages your personal information, please contact[insert Organisation contact]. Note we may require proof of your identity and full details of your request before we can process your complaint.

 

 

Please allow up to [insert] days for Lingua Franca Hub Pty Ltd to respond to your complaint. Resolving a complaint to everyone’s satisfaction will not always be possible. If you are unsatisfied with Lingua Franca Hub Pty Ltd’s response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

 

 

How to contact us

 

 

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email

info@linguagrancahub.com

 

 

Contact number

0459490550

 

 

Post

Attention: Lingua Franca Hub Pty Ltd Privacy Officer Address: 36/1 Thread Lane, Waterloo, NSW, 2017